Privacy Policy – The Soft Depot

Who We Are

ATS ONLINE LTD

📍 5 Brayford Square, London E1 0SG, London, United Kingdom

🌐 Website: https://thesoftdepot.com

📧 Contact Emails: [email protected] / [email protected]

Cookies

• When you visit our login page, we set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

• Upon logging in, we create several cookies to save your login details and display preferences.

• Login cookies last for two days.

• Screen preferences cookies last for one year.

• Selecting “Remember Me” will keep you logged in for two weeks.

• Logging out will delete all login-related cookies.

• If you edit or publish an article, an additional cookie will be stored in your browser.

• This cookie does not include personal data and only records the post ID of the edited article.

• It expires after one day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles).

Embedded content behaves exactly as if you had visited the original website.

These external websites may:

• Collect data about you

• Use cookies

• Include third-party tracking

• Monitor your interaction with the embedded content

• Track your engagement if you have an account and are logged into their website

Who We Share Your Data With

• If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

• Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically instead of keeping them in a moderation queue.

• Registered users (if any) can view, edit, or delete their personal information at any time (except usernames, which cannot be changed).

• Website administrators can also view and edit user information.

Your Data Rights

• You can request that we delete any personal data we hold about you.

• This excludes any data we are legally required to retain for administrative, legal, or security purposes.

Where Your Data Is Sent

• Visitor comments may be checked using an automated spam detection service.

Aquí tienes las Políticas de Privacidad en inglés, con todas las menciones de ActivaTuSoftware reemplazadas por The Soft Depot, optimizadas para claridad y cumplimiento legal:

Information We Collect

When you use The Soft Depot, we may collect the following personal information:

• Contact information (e.g., name, email address, phone number)

• Billing and transaction details (e.g., payment method, purchase history)

• Technical data (e.g., IP address, browser type, operating system)

• Account information (e.g., username, password, user preferences)

• Communications and support interactions (e.g., customer service inquiries, emails, or chat messages)

We collect this data to process orders, provide support, improve services, and comply with legal requirements.

How We Use Your Data

We use your personal data for the following purposes:

• Order Processing: To process purchases, send activation codes, and manage transactions.

• Account Management: To create, update, and secure user accounts.

• Customer Support: To respond to inquiries, technical support requests, and complaints.

• Security & Fraud Prevention: To protect users against unauthorized access and fraudulent activities.

• Legal Compliance: To comply with applicable laws and regulations.

Cookies & Tracking Technologies

The Soft Depot uses cookies and similar technologies to:

• Enable secure logins and save user preferences.

• Improve website functionality and user experience.

• Track website analytics and usage trends.

• Prevent fraudulent transactions and security risks.

You can adjust cookie settings through your browser preferences. However, disabling cookies may limit certain website functions.

Embedded Content from Third-Party Websites

Some pages on our site may include embedded content (e.g., videos, images, articles).

• Embedded content behaves as if you visited the external website directly.

• These third-party sites may collect data, use cookies, track interactions, or monitor activity if you are logged into their platform.

• The Soft Depot is not responsible for the privacy practices of third-party websites.

Data Sharing & Third-Party Services

We do not sell, trade, or rent your personal data. However, we may share information in the following cases:

• Payment Processing: With payment providers to complete secure transactions.

• Legal Compliance: When required by law or government authorities.

• Fraud Prevention: To detect, investigate, and prevent fraudulent activities.

If you request a password reset, your IP address will be included in the email.

Data Retention

We retain your personal data for as long as necessary to fulfill legal and business obligations:

• User comments and metadata are stored indefinitely for moderation and security purposes.

• Registered accounts remain active unless deleted by the user.

• Transaction and billing data are retained for tax and legal compliance.

You can request account deletion by contacting [email protected].

Your Rights Over Your Data

You have the right to:

• Access your personal data and request a copy.

• Correct or update your information if it is inaccurate.

• Request data deletion (except for legally required records).

•Withdraw consent for marketing communications at any time.

To exercise these rights, contact [email protected].

How We Protect Your Data

We implement security measures to protect your information, including:

• SSL encryption for secure transactions.

• Access control restrictions for user data.

• Regular security audits to prevent unauthorized access.

However, no online system is 100% secure, and we encourage users to keep their passwords confidential.

Policy Updates

The Soft Depot reserves the right to update this Privacy Policy at any time.

• Changes may reflect new legal requirements, security improvements, or service updates.

• Users will be notified of significant policy changes via email or website notice.

• Continued use of our services after updates implies acceptance of the revised policy.

We encourage users to review this policy periodically.

For any concerns, contact [email protected].